Returns Policy

At Animal Naturals Australia, we want you and your pooch to be happy with our products, as such we are always on hand to answer questions, concerns and to organise returns if our suggestions don't help.

Contact for returns:


Return policy = 60 days from delivery date. If you are not satisfied with the product, please contact us in the first instance. Please include:

  • Your order number
  • Your Name & Address
  • Details of product(s) for return

Return of used goods is at your own expense and must be received by Animals Naturals Australia within 60 days of your original delivered date. Return Address to be provided by our team once return is confirmed. Tracking number details must be provided to us.

Once goods are returned and received by us we will 100% refund your purchase price of the goods. This does not include shipping fees, if these were applicable to your order.


Return policy = 14 days from delivery date. We offer a reduced policy for these  returns due to courier insurance claims having time restraints. Should you receive goods that are damaged or faulty, please contact us immediately upon receipt of goods. Please include:

  • Your order number
  • Your Name & Address
  • Details of damaged product(s) and a photograph.

Should items have been damaged in transit, the delivery must not have been noted with Authority to Leave as these may not be covered under shipping insurance.

If an item is to be returned it must be returned in its original, sealed package and must be unused unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.

Note: The policy does not apply to the external appearance of the supplied Products, ie ripped label, as long as it in no way affects the life of the product.

We truly apologise if you receive the wrong item or are missing an item from your shipment. Contact us immediately to organise a return and re-shipping. We will cover all costs for the return or the shipment of correct item(s), however, please note if returning items, items must be returned unopened and in their original packaging, unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.