Updated as of 19 October 2019
STANDARD SHIPPING COST
For orders under $250:
- $10.00 with Authority to Leave in a safe place
For orders above $250:
- $10.00 with Signature on Delivery included.
For orders above $450:
- Free Shipping with Signature on Delivery included.
We process all orders for shipping within 1 business day.
SHIPPING METHOD & TIME
We utilise Australia Post or Courier services depending on the size of the order as well as your location.
PO Boxes and Parcel lockers are no issue for us.
Shipping will default based on order value in the cart.
You can leave us specific notes regarding delivery when you checkout but we cannot guarantee we will be able to list these on the shipping label due to space constraints.
When signature is required or the driver is unable to leave item unattended, Australia Post will deliver to nearest post office and if it is via courier, they will deliver to a collection point or require a re-delivery.
All orders are sent using standard delivery time. Delivery times will differ based on location, method and delivery provider.
We will notify you once your shipment has been sent and will include the Delivery provider and their provided tracking number.
Please ensure you check your tracking details in the first instance if you have concerns as to the location of your parcel. Please remember arrival times provided by Australia Post or the courier are estimates and we request waiting at least 1 business day past the estimated arrival date before lodging an enquiry with either us or the provider.
Please email us at firstname.lastname@example.org if the tracking details don't appear to be moving or if you are concerned about your parcel.
FAULTY OR DAMAGED GOODS
We will accept return or exchange of goods where item(s) received are deemed to be faulty or damaged. Please contact us immediately upon receipt of goods via email email@example.com for further instruction.
If an item is to be returned it must be returned in its original, sealed package and must be unused unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.
Note: The policy does not apply to the external appearance of the supplied Products, ie ripped label, as long as it in no way affects the life of the product.
WRONG ITEM OR ITEM MISSING
We truly apologise if you receive the wrong item or are missing an item from your shipment. Contact us immediately via email firstname.lastname@example.org to either organise return of incorrect items or shipping of any missing item. We will cover all costs for the return or the shipment of correct item(s), however, please note if returning items, items must be returned in their original packaging, unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.