Shipping & Returns Policy
We charge a flat fee of only $10 for delivery Australia wide.
We process all orders for shipping within 1 business day.
SHIPPING METHOD & TIME
We utilise Australia Post or Courier services depending on the products and location.
At checkout you can select Standard Shipping with Signature (if you prefer not to have parcels left unattended) or Standard Shipping with Authority to Leave. There is no difference in cost but this allows us to know your preference. Note it will still be at the driver's discretion if they choose to leave parcel regardless of the option chosen.
All orders above $250 the only shipping option available on checkout will be Signature Required to ensure you receive your large order.
You can leave us specific notes regarding location when you checkout but we cannot guarantee we will be able to list these on the shipping label due to space constraints.
When signature is required or the driver is unable to leave item unattended, Australia Post will deliver to nearest post office and if it is via courier, they will deliver to a collection point or require a redelivery.
All orders are sent using standard delivery time. Delivery times will differ based on location and method.
We will notify you once your shipment has been sent and will include the Delivery provider and their provided tracking number.
Please ensure you check your tracking details in the first instance if you have concerns as to the location of your parcel. Please remember arrival times provided by Australia Post or the courier are estimates and we request waiting at least 1 business day past the estimated arrival date before lodging an enquiry with either us or the provider.
Please email us at firstname.lastname@example.org if the tracking details don't appear to be moving or if you are concerned about your parcel.
FAULTY OR DAMAGED GOODS
We will accept return or exchange of goods where item(s) received are deemed to be faulty or damaged. Please contact us immediately upon receipt of goods via email email@example.com for further instruction.
If an item is to be returned it must be returned in its original, sealed package and must be unused unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.
Note: The policy does not apply to the external appearance of the supplied Products, ie ripped label, as long as it in no way affects the life of the product.
WRONG ITEM OR ITEM MISSING
We truly apologise if you receive the wrong item or are missing an item from your shipment. Contact us immediately via email firstname.lastname@example.org to either organise return of incorrect items or shipping of any missing item. We will cover all costs for the return or the shipment of correct item(s), however, please note if returning items, items must be returned in their original packaging, unless otherwise advised by Animal Naturals (Aust.) Pty Ltd.